Handling Problems on an iSeries System This course also available online.
Author: Manta Technologies
Availability: Ships within 72 hours. SKU: 3023
Course Description: This course introduces the operator to the topic of AS/400 and iSeries problem management. It describes and expands upon the detailed problem-analysis procedure that is recommended by IBM.
The course begins with a description of the tools and information sources available to help you diagnose a system-related problem. It then details the procedures for displaying message information, performing automatic problem analysis, and working with entries in the problem log. Finally, the course covers the procedures for displaying and interpreting System Reference Codes.
After completing this course, you should be able to: • Identify the ways in which an AS/400 or iSeries system may notify you of a problem it detected • Identify the tools and sources of information available to you when diagnosing a system problem • Follow IBM's recommended procedure for handling problems • Display all available information about a problem reported in a message • Recognize messages for which additional problem analysis is available • Initiate problem analysis • Create a problem record when problem analysis is not available • Interpret the status of a problem record • Invoke the Work with Problems panel and use it to display the status and history of a problem • Transmit a problem report to the IBM service support center • Query IBM about the status of a reported problem • Mark a problem record as verified or closed • Display the current settings of the system service attributes • Determine whether a System Reference Code has been displayed • Use the appropriate IBM manual to determine the proper recovery procedure
Audience: This course should be taken by the person responsible for the physical operation of the computer system. This person may be a dedicated operator or a designated user.
Prerequisites: This course assumes that you can perform basic OS/400 operations. You can satisfy this prerequisite by successfully completing the courses from the following Manta series:
· The Using an iSeries System series
· The Fundamentals of iSeries Operations series
· Starting and Stopping an iSeries System
· Managing iSeries Devices
· Backing Up Your iSeries System
· Checking iSeries Storage Utilization
· Cleaning Up iSeries System Storage
· iSeries Software Maintenance
Course Outline: Problem-Solving Tools Handling System Problems Automatic Problem Analysis Working with Problems Service Attributes Interpreting System Reference Codes
Course Details:
Length:
90 minutes
Materials:
A Student Reference Guide is available for this series.
Publisher:
Manta
Handling Problems on an iSeries System This course also available online.
Handling Problems on an iSeries System
