|   Deliver IT projects in a world where on-time and on-budget is not enough
On-line, On-time, On-budget
Titanic Lessons for the e-business Executive
Author: Mark Kozak-HollandPrice: $59.00
Availability: Ships in 1-2 Business Days
ISBN: 1-931182-34-5
SKU: 5211 | |
 
Book Description:
This book is about delivering IT projects in a world where on-time and on-budget is not enough. You need to be on-line--connecting to the Internet and dealing with the 24-by-7 expectations of your customers and partners. It will help you successfully maneuver through the ice floes of IT project management in an industry with a notoriously high project failure rate.
Imagine you are in one of Titanic's lifeboats just sighted by the rescue ship Carpathia. As you look back at the wreckage site, you wonder how such a disaster could have happened. What were the causes? How could things go so badly wrong? Why did she founder? No one had expected it.
Titanic's maiden voyage was a disaster waiting to happen as a result of the compromises made in the project. This book by IBM Senior e-business Consultant, Mark Kozak-Holland, explores how non-IT executives can take lessons from a nuts-and-bolts construction project like Titanic and use those lessons to ensure the right approach to developing on-line operations. Looking at this historical project as a model will prove to be incisive as it cuts away the layers of IT jargon and complexity.
This book outlines the stages involved in creating mission critical e-business services and the underlying environment to support these. Specifically, the book provides the non-technical manager a step-by-step guide to the deliverables that the IT department should produce at each stage of the creation process. The book enlightens the non-technical manager to the fact that a considerable part of the effort is in realigning the organization and procedures rather than technology. Knowing the rationale for and the timing of deliverables enables the non-IT manager to be a full participant in the creation process.
On-line On-time On-budget leaves the reader with a simple philosophy: namely, focus your IT investments on getting your organization and procedures aligned and you can get best-in-class results from your technology. Who would have expected Titanic's sister ship the Olympic to serve a distinguished 24 year career before being scraped as obsolete? The Olympic was nick named old reliable having served as a troop carrier during World War I and evading attack by German torpedoes.
The book uses close to 90 figures and more than 40 tables for clarification of major concepts through detailed models, e.g., Change Management (9-step model) and Problem Management (4-step model).
This book solves these six problems:
1. The first problem relates to the risks associated with e-business like the expectations for highly responsive 24 by 7 service, competitive services only a click away, increased business dependence on information, and inter-organizational dependencies.
2. The second problem is that organizations providing e-business services are more vulnerable and seriously impacted by outages. These are horrendously expensive and highly visible because of the exposure of the Internet.
3.The third problem is misleading service level metrics that make organizations think they are meeting customer expectations when in fact they are not.
4. The fourth problem occurs when IT organizations instigate, lead and control e-business initiatives.
5. The fifth problem is that IT investments in e-business service projects are usually apportioned first towards technology.
6. The sixth problem is that IT organizations use jargon and complexity to keep control of the e-business service projects.
Read review.
Read an extended abstract on this book written by the author.
Read a white paper from IBM's Advanced Business Institute on the challenge of Internet projects.
This book is the resource that every manager needs to:
• Improve the probability of success and mitigate the risk in your IT projects.
• Deliver your goods and services in an environment of uncertainty.
• Anticipate and mitigate online outages to save money, customer goodwill, and maybe your job.
• Ensure your investments in individual IT projects, related to online operations, are well directed.
• Run with the IT-jargon wolves without being devoured?
• Know what to measure and how to know what you are measuring.
Contents:
Chapter 1 - Understanding the Requirements for mission critical services
Chapter 2 - Understanding the architecture and design of mission critical services
Chapter 3 - Understanding the construction of mission critical services
Chapter 4 - Understanding testing of mission critical services
Chapter 5 - Understanding implementation of mission critical services
Chapter 6 - Understanding the operation of mission critical services
Chapter 7 - Understanding recovery of mission critical services
Chapter 8 - Aligning mission critical environments with the business vision
Chapter 9 - Asking the right questions
Appendices
Product Details: | Audience: | C-level executives and IT Managers | | Subject: | Management, e-business | | Length: | 300 pages | | Format: | Paperback, Layflat | | Publisher: | IBM Press | | Publish Date: | September 2002 |
On-line, On-time, On-budget
Titanic Lessons for the e-business Executive
Author: Mark Kozak-HollandPrice: $59.00
Availability: Ships in 1-2 Business Days
ISBN: 1-931182-34-5
SKU: 5211 | |
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